Shipping policy

At HeartHalo, we are committed to delivering your order with care, speed, and transparency. Please read our shipping policy below for details on processing times, delivery methods, and costs.

Processing Times

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
Print-on-demand products (such as custom apparel) may take an additional 2–3 business days for production before shipment.
You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Estimates

Region	Estimated Delivery Time	Rate*
USA	5–10 business days	Calculated at checkout
Canada	7–14 business days	Calculated at checkout
Europe	7–15 business days	Calculated at checkout
Rest of World	10–20 business days	Calculated at checkout

*Rates are calculated at checkout based on your location and order weight.

Order Tracking

Once shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking updates to appear.

Delays & Customs

While we work hard to meet delivery times, delays may occur due to:

High order volumes during holiday periods
Postal or courier service disruptions
International customs processing (for orders outside the USA)

Buyers are responsible for any customs and import taxes that may apply in their country.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at support@hearthalo.com within 7 days of delivery. We will work with the carrier to resolve the issue or send a replacement.