Have a question? Find quick answers below. Still need help? Email support@hearthalo.com and we'll be glad to help.
Ordering & Shipping
When will my order ship?
Orders are processed within 2–5 business days. Many items are made to order, which can add 2–3 business days for production. You'll receive a confirmation email with tracking as soon as your order ships.
How long does delivery take?
After shipping, estimated delivery is: USA 5–10 business days, Canada 7–14, Europe 7–15, and Rest of World 10–20. Please allow up to 48 hours for tracking to begin updating.
Do you offer free shipping?
Yes — we offer free shipping on U.S. orders over $100. For all other orders, shipping is calculated at checkout based on your location and order weight.
Do you ship internationally?
Yes, we ship worldwide. Any customs or import taxes are the responsibility of the buyer and are not collected at checkout.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also view your order status in your account.
Returns & Exchanges
What is your return policy?
We offer free returns within 30 days of delivery. Items must be unworn/unused, with tags, in their original packaging, and accompanied by proof of purchase.
How do I start a return or exchange?
Email us at support@hearthalo.com. If your return is approved, we'll send a prepaid return label and instructions. Please don't send items back before requesting a return.
My item arrived damaged or incorrect — what should I do?
Please contact us right away at support@hearthalo.com and we'll make it right. That's our 30-Day Happiness Guarantee.
Are any items non-returnable?
Sale items, gift cards, and personalized or custom products can't be returned.
Products & Sizing
How are your products made?
Many HeartHalo pieces are made to order and printed just for you — keeping quality high and waste low. It's also why production adds a couple of days before shipping.
How do I find my size?
Each product page includes a size chart. We recommend checking it before ordering to find your best fit.
How should I care for my apparel?
In general: wash cold inside-out, tumble dry low, and avoid ironing directly over prints. For item-specific guidance, refer to the product care details on the product page.
Payments & Support
What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay and other options at checkout. Checkout is secure and encrypted.
Do you offer any discounts?
New customers can use code WELCOME10 for 10% off. Join our email list for exclusive deals and early access.
How do I contact you?
Email us anytime at support@hearthalo.com. HeartHalo is based in Thomson, Georgia, USA.